Reviewing your clients feedback

Below you can view a video or step by step instructions on how to review your clients feedback

STEP BY STEP

Now that you have captured your first ORS/SRS scores you have the option to examine your clients feedback in more detail.

To view the client feedback click on the tab ‘Client Feedback’ as seen in the image below.

You will see a series of graphs displaying your client’s scores.

 

If you scroll down you can view the clients sub-scores. An example of the SRS sub-scores is displayed in the image below.

 

When you examine the clients feedback displayed in the graphs, it may be worth focusing on areas where the client has scored low on. In this example above, the client rated the therapeutic relationship lower than other areas. You might want to ask the client to tell you more about this. See the FIT manuals to guide you on how to facilitate conversations like this.